December 15, Srinagar: After receiving harsh criticism for its inadequate digital services, J&K Bank expressed sorry to its clients on Friday for any difficulty caused by the transfer of UPI services to a “state of the art” platform.
J&K Bank experienced difficulty on Friday as a result of the digital services being unavailable beyond the scheduled time, despite the company having informed them in advance about the outage.
Users were infuriated by this, and several of them ridiculed the services on social media.
However, Mohammad Muzaffar Wani, Deputy General Manager of the IT Cell, stated that the disruption experienced by clients was caused by the move of UPI to a different platform rather than a network outage.
In the last two days, he said that two lakh users have successfully reset their UPI pins, while ten lakh transactions have been registered on online platforms. He suggested that after logging in, bank users reset their pin.
“On December 13, the cutting-edge UPI was moved to a new platform. In light of this, users were notified in advance that the procedure may take up to six hours, but in reality, it took longer, causing annoyance as they switched platforms. The bank apologizes for any trouble it may have caused its clients,” he said.
He continued by saying that the bank is working on many projects to provide its clients with the finest services possible. “We are working to converge other services on the same app, which will provide our customers with major relief,” he said. “We had recently rolled out MPay Delight.”
