By putting 1016 services online, we have set a new standard for e-government service delivery: LG
SRINAGAR/JAMMU, AUGUST 29: Lieutenant Governor Manoj Sinha officially celebrated the historic milestone of providing 1016 citizen-centric services online, placing Jammu and Kashmir #1 among other States/UTs in terms of the amount of e-services offered to residents. The Lt. Governor described it as a significant accomplishment that was in line with the J&K administration’s vision and resolution to make services simple, convenient, and accessible to the general public, ushering in a new age of digital government.
“With 1016 services now being made accessible online, J&K establishes a new standard for e-Government Service Delivery. The UT’s digital transformation is driven by the idea of putting the needs of people first and our mission to uplift the average person. This significant accomplishment demonstrates our dedication to changing the social environment, raising citizen happiness, ensuring systemic openness and accountability, and empowering young people and women with potential and aspirations, according to the Lt. Governor.
According to information supplied, J&K has surpassed MP to grab the top spot among the States and UTs in the nation for the amount of online services offered to residents. The number of online services under the Digital J&K initiative, which was deployed in mission mode last year, has expanded dramatically from 174 services in July 2022 to 1016 services as of today, with an almost 500% growth in only one year.
The Lt. Governor said that J&K’s amazing digital journey and the ensuing change from a trailing position in e-governance to a leading one in such a short period of time are exceptional. According to him, this has caused a paradigm change that has boosted responsibility, transparency, and efficiency at all levels.
Jammu and Kashmir has seen a remarkable growth in the volume and acceptance of e-services as a consequence of intentional and concentrated effort, which has revolutionised the government-citizen interaction like never before. A citizen feedback tool is used to continuously assess the tangible decline in corruption and rise in citizen happiness.
The Government of Jammu and Kashmir has adopted a strong model of e-Governance, not simply automation but a citizen-centric approach, which has led to an exponential growth in the quantity of online services and availability of services 24 hours a day, seven days a week. By eliminating the need to visit government offices, integration with systems like Digilocker, Aadhaar, and e-payment/SMS Gateways has improved the comfort of life and convenience of residents.
The Public Services Guarantee Act (PSGA), 2011, has been updated to include internet services, demonstrating the Government’s strong commitment to the issue. To ensure time-bound service delivery and penalties for service delivery delays, almost 300 services have been added to the auto-escalation system.
The newly released mobile application “Mobile Dost” offers all internet services via mobile phones and features a multilingual interface, marking a significant advancement in mobile administration. The introduction of “Digi-Dost,” a method for doorstep delivery of citizen-centric services by leveraging the pervasive presence of Common Services Centres (CSC), is another significant endeavour in the direction of digital inclusion.
The IT Department, JaKeGA, and NIC were singled out by the Lieutenant Governor for their leadership in advancing the objective of Digital J&K, although other departments of the J&K Government received praise for their work in creating, designing, and delivering online services. He emphasised the need of ensuring accurate evaluation of public comments and of ongoing service quality monitoring.
Chief Secretary Dr. Arun Kumar Mehta spoke at the event and urged the authorities to pinpoint the areas where online services for residents should be provided in order to promote social change and transparency. He also gave the order to start a comprehensive IEC campaign to raise awareness of the digital efforts and encourage more people to use the internet services.